OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Access to package owner first name and last name
Forum topic
OneSpan Sign
Hi OneSpan team, I have my account owner as: first name = "Abc" last name = "LLC"
Signing order of multiple documents in a single bundle
Forum topic
OneSpan Sign
Hi folks, I am curious in case I create a transaction that comprises multiple documents and to be forwarded to multiple signers(recipients) what option do I have for the following case"
Assigning Input Fields to Signatures using Text Tags
Forum topic
OneSpan Sign
Hi, just a quick question about creating input fields using text tags. I've noticed that after adding any fields to a document with text tags they are all become associated with the first signature for that signer, is there a way to assign specific input fields to specific signature boxes using the
Document signed Event notification message
Forum topic
OneSpan Sign
When a Document is signed for a given Signer, in the call back notification, I see following information "name":"DOCUMENT_SIGNED","sessionUser":"SignerID2","packageId":"XXXXXXXXXXXXXXXXXXXXXXXXX","message":null,"documentId":"Document_ID" if we see, message is coming as null. Is it possible to get
Salesforce Connect - URL Snippet
Forum topic
OneSpan Sign
Hello, I was able to create an URL Snippet to automatically create a package from a convention. However, in my use case, I would like the URL to create the package and automatically allow the signer to sign in person.
branding bar
Forum topic
OneSpan Sign
Hi, In the package.settings, I set “brandingBar" : null,”, but somehow the logo is still showing when signer start to signing? what cause the issue?
Esignature is missing in the document
Forum topic
OneSpan Sign
Hi there,   Below is my code to generate the package.  I am receiving an email with pdf document for esignature,every thing looks good except I'm not seeing any place to click and sign not sure if I am missing any thing. Please advise.
Invalid position. Object placed outside of document page boundary
Forum topic
OneSpan Sign
Hi, I am trying to add signature and signature date in a PDF, using "extractAnchor" to find the white text inside the PDF. It is working for most of the PDF. But I am getting error for some specific PDF. I can see enough space is available after the white text.
Disabled User Clear Saved Signatures
Forum topic
OneSpan Sign
Since OneSpan applies saved signatures (from File and Drawn) for someone who is disabled as a sender but still signs documents we want to be able to clear those values so they aren't appied when someone is disabled.Can I
Voiding (but not deleting) a document out for signature
Forum topic
OneSpan Sign
Hi - We're developing a new feature where our auto dealers can issue new versions of a priorly issues document. We were wondering if there was a good way to void the old one, but not delete it? I am aware of the remove endpoint in the API, just curious if there are other options.