1548 results matched your search criteria
Updating SDK and portal information
Forum topic
OneSpan Sign
Hi all, We are currently using SDK version 10.13 and accessing through the portal at https://sandbox.e-signlive.com. We would like to move to using the new portal at https://sandbox.esignlive.com. After looking around some, I couldn't seem to find in the existing portal that we log into which ver
Signature Option "Capture" with "Upload Image" option when sending from Laserfiche Workflow
Forum topic
OneSpan Sign
I am attempting to send a contract with the signature block set to capture from Laserfiche Workflow. In the document I have placed the text tag:  
Need help with modifying Salesforce URL Code
Forum topic
OneSpan Sign
I am working through the OneSpan tutorial for Automating Transaction Creation in Salesforce in Salesforce Lightning Experience but I am getting hung up in the creation of a field to store the automation URL.
Mouse capture error
Forum topic
OneSpan Sign
Hello, would help me understand what I'm doing wrong ? The method is called in package creation process. In the following are the values for Mobile signature method compare with Mouse capture. I don't see any problem for Mobile signature. // Mobile signature - Error response String response = clie
eOriginal Coding Questions
Forum topic
OneSpan Sign
We need to push our signed documents into an eOriginal vault. The instructions say to push it through a "data" field in the API. Question #1: Location and Procedure
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
Can we customize the display name of emails going out to signers?
Forum topic
OneSpan Sign
Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can fully customize all emails sent by the system to end-users and
Offline capabilities
Forum topic
OneSpan Sign
Hi! We are integrating the eSign SDK for iOs and our application is "offline first".
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));