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3699 results matched your search criteria
CallBacks Set up
Forum topic
OneSpan Sign
Is there any specific configuration required for setting up callbacks, like firewall setting or enabling a port. We are working in closed network inside the customers premise. Regards Surya
Unable to Install Apex SDK package to my sandbox
Forum topic
OneSpan Sign
We are unable to install apex SDK to our sandbox
Best way to make a large terms and conditions documents available to signers
Forum topic
OneSpan Sign
Hi, in my paper process, I a have terms and conditions pamphlet I hand out after some signings.
Email Bounce 500 Error
Forum topic
OneSpan Sign
Receiving this error
Report updates
Forum topic
OneSpan Sign
How frequently are the in-app reports updated? Both Transaction Reports & Account Reports. Is there documentation about this?
KBA Authentication
Forum topic
OneSpan Sign
Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province cannot be empty. what might be the issue? please let us know.
When trying to add document as binary data to create package I always get an error
Forum topic
OneSpan Sign
Hello, I am having some issues when trying to add a document as binary data to a package Our pdf's are in base64 data so we need to convert this data to binary data but we always get this error when we are trying to create new package(POST /api/packages):  
Suspended account
Forum topic
OneSpan Sign
I am trying to test creating a package and I'm getting this response from OneSpan: {"messageKey":"error.unauthorised.accountSuspended","message":"Cannot create session with suspended account.","code":401,"name":"Unauthorized"} Is there any way to unsuspend my sandbox account?
Can't Deleted user Master in OneSpan
Forum topic
Intelligent Adaptive Authentication
Dear Supporter, We would like to delete user master from OneSpan but it's popup message error as below:  Status Code : -300 Return Code : -1
Signing date customization
Forum topic
OneSpan Sign
Is there any way to customize a signing date to comply to a specific date format? I.E.
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