268 results matched your search criteria
how to use attachment
Forum topic
OneSpan Sign
Hi,   I am not clean how to use attachment, could you please share an sample code? Also once there is attachment in a package, the sender have to accept this attachment, otherwise  the signing ceremony will not be completed?   Thanks
downloading sub account's documents
Forum topic
OneSpan Sign
Hello, I would like to find out how I can download document generated by a sender in the sub account when only API key I have is the owner's from the top most level. If anyone has an example in c# code, that would be great.
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
Details of evidence summary on OSS website
Forum topic
OneSpan Sign
Hi,I have been exploring OSS website for details of evidence summary, but apart from the following links, I couldn't find much info, I am looking for some description of an evidence summary which would explain what it basically contains. 
Runtime error
Forum topic
OneSpan Sign
The .Net SDK throws exception “Object reference not set to an instance of an object.” When we try to retrieve some data like (Layouts, Sender info, Auditlog) and there is no data. It would be better if it just return null, instead of going to the exception path. Thanks,
Automatically notify a signature declination to signers who have already signed
Forum topic
OneSpan Sign
Hi, I would like to know if in a transaction with several signers, there is a way to configure that if one of the signers declines the signature, this can be automatically notified to the signers who have already signed (in addition to the sender).
Sample code to send pdf file via rest api
Forum topic
OneSpan Sign
Hello, I want to send a pdf file using e-sign. I sent a file (by creating transaction) using sandbox account manually and I want to do the same via rest api. But I am not able to figure out the json content for the sender and signer details in plsql.
OneSpan Sign Callback failed
Forum topic
OneSpan Sign
Hello, We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this specific case the error indicates a timeout exception.
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.