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OneSpan Sign Email template variables
Forum topic
OneSpan Sign
Is there a way to customize email template variable (specifically $PACKAGE_OWNER_NAME) when we create package using `Clone` rest API ?
Error when changing signer email address
Forum topic
OneSpan Sign
My transactions usually have the same signer for the first and third signer. I give the signer the sending URL and they enter their own name and email address for the first and third signer, and they enter the second signer's name and email address as well. 
I am trying to create a package using the REST API through my company proxy
Forum topic
OneSpan Sign
I am trying to create a package using the REST API through my company proxy, using a system called TIBCO. My understanding is that we need two types of security: 1. Basic authentication (using the API Key, that we have been given from Silanis). 2. SSL, using Silanis Certificate that downloaded from
Add Radio text tag
Forum topic
OneSpan Sign
Hello Sir, I have added radio control tag inside the pdf file like below way : §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Ja §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Nee But getting below error : {"Could not upload document to pa
Upload documents with post request
Forum topic
OneSpan Sign
Hi! I am not able to create new documents using post method from NodeJs server, please find the request and response below domain: null, _events: { end: [Function: bound _clearTimeout] }, _eventsCount: 1, _maxListeners: undefined, _agent: false, _formData: FormData { _over
Document locks upon signature
Forum topic
OneSpan Sign
I have a question related to some custom fields that we are using in one of our documents we're planning to send through eSignLive for the signature process. At the bottom of the document, we have three fields (in this order from left-to-right): Applicant Name (free form) >> Signature (s
Signing through certificate
Forum topic
OneSpan Sign
Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached screenshot.
Unspecified 500 error when attempting to create package
Forum topic
OneSpan Sign
Receiving the following response and 500 error when trying to create a package:{    "messageKey": "error.internal.default",
Get 400 error Cannot send package without approvals when eslClient.SendPackge()
Forum topic
OneSpan Sign
Use the .NET sample code https://developer.esignlive.com/guides/feature-guides/document-extraction/ to generate eSign. The field name is [Client1.Capture1] with field type is 'Signature' in PDF file. But get error message Silanis.ESL.SDK.EslServerException: Could not send the package.
FULLNAME signature block format changing between English and French
Forum topic
OneSpan Sign
Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page.
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