OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Change / Remove Exit Button Thank You Dialog
Forum topic
OneSpan Sign
Hi, I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL.   Thanks, Kabir
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Dealing with Missed bounce events through API
Forum topic
OneSpan Sign
I saw an earlier post indicating that Bounce events are not accessible through the API. Can this be confirmed? If so, is there a suggested way to deal with this through code in the scenario that the listening service is offline at the time of the event? Thanks in advance. -Keith
Get signing status using signerID
Forum topic
OneSpan Sign
In our code, we are using the change signer feature. .CanChangeSigner() Once a new signer is assigned, the eSL server generates random signer ID. How can we get the signerID using .net to get the signing status of this signer. Please note that we can't use callbacks in our environment
Text Anchor field at left-top
Forum topic
OneSpan Sign
Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't receive any error. Please advise, Oliver
Error message - Row 1 - Role Signer1 is missing
Forum topic
OneSpan Sign
Error message displayed after I uploaded a bulk recipient file.  
How to remove the electronic disclosure?
Forum topic
OneSpan Sign
Hi, We have tried to remove the default consent form using the following snippet eslClient.PackageService.DeleteDocument(packageId, "default-consent"); But the electronic disclosure still shows up and our signable PDF is not shown. We are using one of the small samples the works perfectly without t
invisible signature
Forum topic
OneSpan Sign
i have created a signature for the owner in UI and map some label which is common for all signers to the owner. i need to update the signature of the owner to zero through code so that the signature will not be visible to other signers . How we can achieve this ?
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
EWitness Player showing Email Sender Address
Forum topic
OneSpan Sign
Today in the eWitness player, when viewing a signing package. We are showing the email message, the subject, the To Address, and the text body of the message. However, we are not seeing the From email address. It would be useful to have this included to help with troubleshooting in the future.