2081 results matched your search criteria
Getting "Unexpected character encountered...." upon DownloadZippedDocuments
Forum topic
OneSpan Sign
Hi , Please assist with "Could not download the documents to a zip file. Exception: Unexpected character encountered while parsing value: .
How can we resolve this SignatureProcessCreationException error
Forum topic
OneSpan Sign
I'm getting below error {"Error occured while getting response from handoff -
Locale Setting Not Working
Forum topic
OneSpan Sign
I set a package language with French. final DocumentPackage documentPackage = packageToBuild.withLanguage(Locale.FRENCH) Nothing changed to French except the embedded Consent pdf in the page as attached.
Extracted Field Formatting
Forum topic
OneSpan Sign
Hi, Regarding using FieldBuilder for text field extraction for the creation of inputs from PDF forms...
Support for Injecting PDF Check Boxes and Radio Buttons
Forum topic
OneSpan Sign
As discussed here there currently is no support for PDF check boxes or radio buttons when injecting values into a fillable PDF through your REST API (I am unsure about your SDK).
Setting ExpiryDate to null
Forum topic
OneSpan Sign
Hi, I'm having issues setting the expiration date to null. These are the functions I'm calling: EslClient eslClient = getEslClient(companyId); PackageId pkgId = new PackageId(packageId); DocumentPackage dp = eslClient.GetPackage(pkgId); dp.ExpiryDate = null; eslClient.UpdatePackage(pkgId, dp); Af
Is it possible to navigate the user to a different page after opt-out
Forum topic
OneSpan Sign
1. Is it possible to show user a custom popup after clicking on OPT-OUT button? I would like to display a popup window with a confirmation to the user, that he is discontinuing the esign ceremony process with OK and Cancel button.
Senders names changes
Forum topic
OneSpan Sign
We have users that have changed their name which results in a change to their email address that impacts their account with OneSpan.  What has been the best practice there, as we have single sign-on, once the user have changed their name, it will take time again to go back and it is just a m
How to restrict the Thank you confirmation window after signing process
Forum topic
OneSpan Sign
Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit e-SingLive buttons. We are getting the eSignLive Login page at the time of clicking on "Exit eSignLive" button.
IAS virtual appliance ntp not responding
Forum topic
Intelligent Adaptive Authentication
Dear Team, I have added ntp record to IAS server, but time is not synchronized with ntp server. from firewall logs, i couldn't find any blocking on ntp port. from IAS logs, we have got below error: