196 results matched your search criteria
SMS Code Sent to Wrong Recipient For Downloading Completed Documents
Forum topic
OneSpan Sign
We are using the Java REST API to create and send the transactions.  We would like our customer recipients to use SMS authentication for the signing ceremony, but our back office/branch senders will not be using SMS.  Our transactions are sent via the API are created su
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
Integration Question/Issues
Forum topic
OneSpan Sign
Issues for us and/or esignlive support, ICF Express v38beta 1. I did not see or could not find any KBA signer authentication options in esignlive sandbox widget? 2.
Can you open a signing ceremony as the package owner when not a signer?
Forum topic
OneSpan Sign
Hi, I'm using the Java SDK and trying to open the signing ceremony as the package owner (sender), when the package owner isn't a signer in the package.
Get Signing Status
Forum topic
OneSpan Sign
Hi, I am trying to get the signing status of a package using the following SDK call: eslClient.getPackageService().getSigningStatus(packageId, signerId, documentId) What I noticed that this call has inconsistent behavior while returning package information. On some occasions even if a package is av
Unauthorized 401 error for CallBack Failure
Forum topic
OneSpan Sign
We have registered Callback Event Notification on OneSpan Sign Web UI and Key is getting gernerated correctly. However, I am receiving below error on email as OneSpan Sign Sadnbox access is assigned to me only.  
Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
This signature is not assigned to you for signing. response
Forum topic
OneSpan Sign
Hello, I am getting the following response, and I believe that I am sending the correct data. I will copy here the request I am making request: { debugId: 1, uri: 'https://sandbox.esignlive.com/api/packages/oGGmH-MrSdWrf3hPBMirqiiCgG8=/documents/b98bb1fa64f49dc9003b230c401426c9cf86be
Challenges with Cloud Solutions and OneSpan – Any Advice?
Forum topic
OneSpan Cloud Authentication
Hi everyone,
documentSigningOrderViolation exception while retrieving a document
Forum topic
OneSpan Sign
During the development of a small PoC, we have hit an exception in one of the REST calls that we are not able to resolve. What we are trying to do is the following: 1. Clone an existing template with one document and signature configured.