383 results matched your search criteria
export signed documents and audit trail
Forum topic
OneSpan Sign
I want to be able to download the signed documents and audit trail for all customers completed transactions? Is there any easy way to do this without having to go through the transactions one by one in the UI or writing an integration?
Onespan eIDV POC - example return
Forum topic
OneSpan Identity Verification
Hi,   Please could you post an example of a return after someone completes the verification process. Please provide an example of both the JSON file and the PDF return. Many Thanks Andrew  
Post package signing
Forum topic
OneSpan Sign
Hello, We have a workflow where we wish to print a 'name' and the 'date' on the completed document after all signatories have signed. Is there a way to accomplish this preferably using the .NET SDK. Thanks Ranga
Issue with second signature on form
Forum topic
OneSpan Sign
We noticed an issue with one of our forms where the signer has to sign on page 1 and page 2.  If the user signs page 1 first and page 2 second, they are able to complete the signing ceremony.
IAS migration to Linux and then upgrade
Forum topic
Intelligent Adaptive Authentication
I don't know if this is the right place, but... I have test installation of IAS 3.14.xx on Windows 2016. I wanna migrate it to Centos 7 and then upgrade it to 3.21
Not seeing all packages when polling OneSpan
Forum topic
OneSpan Sign
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange.  We DO get results using those as long as we move the date range back to at least last November.  The catch is that if we
custom thank you dialog
Forum topic
OneSpan Sign
Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit buttons. Let me know whether we can restrict this window after signing process completed. Thanks,
Transaction history
Forum topic
OneSpan Sign
Guys, We are having an issue where a signer completed a transaction and then the transaction went into DRAFT mode. Is there a way to see a history to see what happened and what would have caused the transaction to go into DRAFT mode?
Signatures not trusted
Forum topic
OneSpan Sign
Whenever we download completed signature documents from the platform and open them in external PDF viewers such as Adobe Acrobat, the signature fields say there is an issue and that the certificates are not trusted. Why is this happening and how can it be corrected?
state of transaction once retention period expires
Forum topic
OneSpan Sign
Hi -  Can someone confirm to me what the state a completed transaction inherits once its retention date expires? apparently they are deleted after retention period expires rather than archive?