Ryan_Coleman

Transaction history

0 votes
Guys, We are having an issue where a signer completed a transaction and then the transaction went into DRAFT mode. Is there a way to see a history to see what happened and what would have caused the transaction to go into DRAFT mode?

Reply to: Transaction history

0 votes
Hi Ryan, I checked with our support team that we can see transaction history from our backoffice, create a support ticket and our support analysts will help you check the reason. BTW, it seems Evidence Summary/Audit Events Service doesn't record draft/sent actions, but still worth a look at. And you can also check the logs on your side to see if there were any API calls invoked related to the package status change. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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