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343 results matched your search criteria
Adding client logo to document
Forum topic
OneSpan Sign
One of the requirements I have is a possibility for user to place a logo on a document beside signature. I realize that I can add custom fields but none of them is an image type. Is this possible to achieve? And how?
Salesforce Automation - Specify Authentication
Forum topic
OneSpan Sign
Hi , I am unable to find a way to specify the authentication method when creating an e-signature process automatically/Programmatically . Kindly Help us one of our customer need this solution . Thanks
PCC with Remote Desktop Apps
Forum topic
OneSpan Sign
We are supporting one of our clients and we are using AnyDesk as a support application. Will using this app affect the functionality of the PCC when the customer is trying to test whether they can sign a document?
Package: Trash vs DeletePackage
Forum topic
OneSpan Sign
I'm using the SDK to create a package that contains one document to be signed. I want to offer my customer the ability to 'Cancel' a package. Should I use the 'Trash' or the 'Delete Package' method? What are the differences?
Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
export signed documents and audit trail
Forum topic
OneSpan Sign
I want to be able to download the signed documents and audit trail for all customers completed transactions? Is there any easy way to do this without having to go through the transactions one by one in the UI or writing an integration?
Can I allow a Role Bulk Sign Multiple Packages?
Forum topic
OneSpan Sign
Hello, I'm looking into bulk signing. so .e.x. Our Sales Department got 20 packages that were signed from customers. They would like to sign all of them at once. Is that possible? Thanks
Issue with Random Signature Failures
Forum topic
OneSpan Sign
The customer keeps getting random OneSpan signature failures when users try to send a document for signature. The same transaction works sometime and not others.   
Is there a notification event available when user click on "Accept" button
Forum topic
OneSpan Sign
I have a custom consent form as the first document in the esign ceremony with OPT-OUT and ACCEPT buttons. I would like to know if there is a event notification that esignlive system sends out when User click on "Accept" button.
Email address ending with .inc are marked invalid
Forum topic
OneSpan Sign
Hello, Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup? If yes, is there any way to overcome the limitation? Regards, Vinay  
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