286 results matched your search criteria
Dashboard URL is not working
Forum topic
OneSpan Sign
Generated URL with below code is not working. String userAuthToken = eslClient.getAuthenticationTokensService().createSenderAuthenticationToken(packageId.toString()); String URL = String.format("https://sandbox.esignlive.com/auth?senderAuthenticationToken=%s&target=https://sandbox.esig
Very slow performance; 500 errors via API
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OneSpan Sign
Hi, We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors.
e-SignLive Callback failed.
Forum topic
OneSpan Sign
Hello, Our network admins moved our DNS servers yesterday and this morning our esign callback is failing. Failed to communicate with the callback server. URL: https://URL.in.question/Esign/EsignComplete.aspx Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLE
Signature Box off Screen
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OneSpan Sign
Hello there, I just have a quick question regarding the signing ceremony that one of the QAs is experiencing. Occasionally, the signature box breaks way off the page and ends up showing up in the corner.
Retrieving SENT packages returns a COMPLETED package
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OneSpan Sign
Hello, I tried to make an API call to retrieve incomplete SENT packages, but the results included a COMPLETED package along with SENT packages. All COMPLETED pakcages were not returned, just one was.  Here is the call:
Code not working in Fed Ramp tenant. Did work in Commerical tenant
Forum topic
OneSpan Sign
Greetings We just got our prod and sandbox Fed Ramp tenant and I'm testing my code there. Getting errors.
Accept only
Forum topic
OneSpan Sign
Hi, I've notice that I can make a document "Accept Only" in the eSignLive sandbox dashboard transaction creation page. I can simply click Accept Only and select the recipients I wish to accept the document and thats it. No need for signature, only acceptation.
Document visibility & Download rules
Forum topic
OneSpan Sign
Hi, In a package with multiple documents, created using .net SDK, Is it possible to set a document's visibility during signing ceremony only to the signers on each document, through SDK?
File Size for document upload
Forum topic
OneSpan Sign
Hello, We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. 
Signing status "Completed" instead of "Signing Complete"
Forum topic
OneSpan Sign
Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus sentSigningStatus = eslClient.getSigningStatus( packageId, nul