2570 results matched your search criteria
Create Package fails with Client App Authentication
Forum topic
OneSpan Sign
Hello,   Create package API is failing with client app authentication whereas the same works with API key.   I used SDK version 11.34 for client app and 11.15 for API key. Can someone please help wth the below issue?
Which IP's we'll need to configure on our side to whitelist.
Forum topic
OneSpan Sign
What IP you'll be using to send events back to us in the sandbox environment. Is there IP restrictions on who we open this site up to from the outside? Just need to know so we can restrict that in the firewall.
iframe loading twice
Forum topic
OneSpan Sign
Hi, Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page. any idea? currently their solution is 1st loading login page, 2nd loading signing URL , then it works. thanks, Cindy
Email address ending with .inc are marked invalid
Forum topic
OneSpan Sign
Hello, Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup? If yes, is there any way to overcome the limitation? Regards, Vinay  
attachments restriction
Forum topic
OneSpan Sign
Hi!  I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?  Thanks for your help!
Dealing with Missed bounce events through API
Forum topic
OneSpan Sign
I saw an earlier post indicating that Bounce events are not accessible through the API. Can this be confirmed? If so, is there a suggested way to deal with this through code in the scenario that the listening service is offline at the time of the event? Thanks in advance. -Keith
Signature is captured on one package is being applied to another package
Forum topic
OneSpan Sign
Hello, We have a scenario where we load one package after other. While doing this, the signature captured in package 1 is being applied in the package 2. Can I know why it is happening so? Sample packages: package1 : rh10fIWXhqHYGr57RPJRHv62qoQ= package2 : 92C5fjhfr2GVDMz3AmY7YQRABQQ=
wanna user cant move next document without accepting
Forum topic
OneSpan Sign
HI All , I have default consent document and three accept only documents and last one include sign. I would like user can't move next document without accept it.
Missing Radio Button field information from api call
Forum topic
OneSpan Sign
Guys,
is there any way to adjust/move signature box by signer ?
Forum topic
OneSpan Sign
Hello   When signer receive the email to sign the document and after clicking the link document is opening.   is there any way signer can adjust signature box to move to correct position.