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Error While Retrieving Pending Signatory information
Forum topic
OneSpan Sign
Hello, As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.
There is a role with no signer error
Forum topic
OneSpan Sign
We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers. We have 3 roles: Insured, SalesAgent, BankAccountOwner.
My Code stopped working on Commercial Portal, still works on FedRamp Portal
Forum topic
OneSpan Sign
Here's the scenario. I have 2 Approvers (For example, Bob and Mary). Bob has just 1 signature field. Mary has a signature field and a Label. Bob signs first. Before Mary signs I programmatically update her Label field so when she goes to sign she sees the Label Value I inserted.
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
E-mail Customization
Forum topic
OneSpan Sign
Hello Duo, 
OneSpanSign.Sdk.Builder
Forum topic
OneSpan Sign
In my MVC code project testing creating a Package I am trying to add a .WithSignatureStyle and  .WithSignatureType. and the SDK says it does not have a definition of neither one in the builder.The issue is that the signature option only comes up as drawing. 
Email reminders
Forum topic
OneSpan Sign
Hi Team, How to set email reminder parameters while creating JSON request? Below parameters we are using to set expiry option at the time of Transaction creation. 1. DefaultTimeBasedExpiry 2. Remaining days
Adaptive Icons for MAS
Forum topic
Mobile Security Suite
Dear team, Anyone knows how to make the app icons for android to be adaptive? (i.e., no white-spaces around it even if the user changes the "Icon Shape" from developer options like from "Device Default" to "Square" or "Squircle")   Thanks
Out of bounds error when creating a document package
Forum topic
OneSpan Sign
Hello, We're using the .NET SDK for OneSpan Sign. When creating a package, we're receiving a message that we've placed an object (presumably the signature) outside the page boundary. The full error details from the SDK are below.
Chrome Beta
Forum topic
OneSpan Sign
Hello Duo,   I am getting this error while using the latest chrome beta.