OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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documentExtractError
Forum topic
OneSpan Sign
Hello, I get documentExtractError when create and send package with pdf document in REST API. It started when I added "extractAnchor".  
Using Text Anchor to add 3 signatures
Forum topic
OneSpan Sign
I have a client who is using REST API to create package.
Package Template ID
Forum topic
OneSpan Sign
We have several package templates which we created with the New UI. Each of the templates has multiple documents assigned to them. Now we need to use the RESTAPI to pull these package templates and create new transactions with the package templates created in the UI.
Combine static fields with EnableExtraction does not work?
Forum topic
OneSpan Sign
When I create a package from a PDF document and combine the EnableExtraction() calls to extract form field positions, and I add an .WithInjectedField() clause, I do not get any data injected in the static fields. I now have to do it in 2 steps: 1) Create a layout from the PDF with EnableExtraction
Signature Block appearing on top left of 1st page of doc for multipage doc
Forum topic
OneSpan Sign
Hi Team / Duo, Greetings for the day.
500 EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is { messageKey: 'error.internal.default', technical:
SMS Authentication Service
Forum topic
OneSpan Sign
Hi Duo, Hope you are doing well! I have a few questions about the SMS Authentication Service update that we received through the OSS Service Notification system.
Import API as Postman Collection
Forum topic
Intelligent Adaptive Authentication
The sandbox documentation is available in an OpenAPI format. You can simply find it by going to the following URL: https://<tenant-id>.sdb.tid.onespan.cloud/v1/tid-api.json.
EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, we have a production case, when the client tried to confirm the signature, it got error.    In the backend log: 
create package failed when connect to SaaS
Forum topic
OneSpan Sign
Hi, I got the 500 (internal error) when create package from SOA to CA sandbox. same payload works in our on-prem version 11.25. any idea? here is my payload