52 results matched your search criteria
Forum topic
OneSpan Sign
Is there any talk about creating a Super account that can manage a number of Account Owner Accounts instead of having support move a user from one account to another as well have the admin for the account owner delegate access.
Forum topic
OneSpan Sign
Hi,
from the documentation, there are 3 pre-defined roles: admin, manager and sender. Another concept is about 'owner' as user type? what's the difference between 'owner' vs roles? and can anyone be 'Owner'?
thanks,
Cindy
Forum topic
OneSpan Sign
We have not been successful using the Delegation tool. We get an error when testing the connection.
The account doesn't have Manager type or an Admin Role.
The account is [email protected] in SBX 2 and it does.
Thanks for the help!
Forum topic
OneSpan Sign
So I am trying to upload an image to the signature capture section, handdrawn value, and I am having an issue with one file.
Forum topic
OneSpan Sign
API Rest allows me to create a sender in an account. I could verify this process by viewing the sender from Admin> User, but I could not assign it roles through API. Therefore, he will not be able to manage or generate a transaction because it don't has a role..
Forum topic
OneSpan Sign
I'm unable to remove a sender from our sandbox account. I'm able to log in as the account that i want removed and I've verified that there aren't any transactions. I've deleted them all and I don't see any drafts or archived transactions either. Whenever I try to delete from the
Forum topic
OneSpan Sign
I've noticed that HTML tags are removed instead of being encoded.
For example, the Signer opted out with a message:
Can't sign as there is a tag visible.
In the admin panel, there is a message:
Can't sign as there is a tag visible.
Which is wrong as it doesn't cont
Forum topic
OneSpan Sign
Hi,
We have a typical business case wherein the Admin Assistant creates a package for signing. The Signer is required to upload an attachment and sign the document.
Forum topic
OneSpan Sign
With this https://www.esignlive.com/blog/e-signlive-how-to-setting-up-callbacks/ , it looks like callbacks can be setup via code rather than through the eSign Admin UI. Do you setup this callback each time a package for is created?