54 results matched your search criteria
Unlock a Sender
Forum topic
OneSpan Sign
Hello, I'm looking for a way to unlock a sender through the Java SDK.
Updating package
Forum topic
OneSpan Sign
I am trying to update an exciting package that is already on draft mode. especially roles on that package.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
How to unlock a signer on a package that is Complete
Forum topic
OneSpan Sign
I have a package that was sent out for signing and was completed successfully.  The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times.  When I open my OneSpan Inbox and look into this package, this signer sho
error.eslx.inputValidation.documentPreverifyError
Forum topic
OneSpan Sign
Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message ' error.eslx.inputValidation.documentPreverifyError'.
Shared Templates/Layouts Created By Terminated Users
Forum topic
OneSpan Sign
We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts will be removed if we delete their account; is that correct?
the document failed to upload and maybe locked
Forum topic
OneSpan Sign
Hi, I have a Issue with one of the customers. can you help me? thanks!
I am trying to create a package using the REST API through my company proxy
Forum topic
OneSpan Sign
I am trying to create a package using the REST API through my company proxy, using a system called TIBCO. My understanding is that we need two types of security: 1. Basic authentication (using the API Key, that we have been given from Silanis). 2. SSL, using Silanis Certificate that downloaded from
Unable to add Word Documents to transactions
Forum topic
OneSpan Sign
Hi, This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment. If I attempt to upload via the UI I get the following error after about 30 seconds: "ERROR
Changing a Sender's SenderStatus
Forum topic
OneSpan Sign
I have inherited a small (and incomplete) application from a former developer at my company that uses v11.5 of the .Net SDK to manage senders for our account. Recently we used the app to delete a sender via a call to AccountService.DeleteSender().