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158 results matched your search criteria
How to update package status to expired
Forum topic
OneSpan Sign
Our application is using e-SignLive for signatures on insurance documents. Our application provides users with the ability to choose wet signatures on paper or e-signing.
How long can a transaction remain in draft status?
Forum topic
OneSpan Sign
I have an a process that necessitates creating a transaction, and keeping it in draft status, well in advance of when it will be released for signing. (The transactions would generally be released throughout the day on July 1, but the draft may be created months in advance.) I'm wondering if there
Multi-signer package fails to return EXPIRED status after expiry datetime
Forum topic
OneSpan Sign
We create a package where Primary and Secondary signers are both true We set the expiry datetime for 1 hour when we create the package We process the package, then send the uploaded documents to OneSpan to sign the documents.
Error updating attachment status to Rejected
Forum topic
OneSpan Sign
I've been following this tutorial: https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/attachment-requirements
Get a signing URL without sending the email
Forum topic
OneSpan Sign
We are trying to get the signing URL for the signer to display in an IFrame without having to send the package. Currently I keep getting the error of "cannot get signing url because package is editable", I can only assume that means I can't get the signing URL with the package in draft status.
E-sign Portal Display Issue
Forum topic
OneSpan Sign
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not receiving expiring e-mails.
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
Event notification as soon as package got signed by signer
Forum topic
OneSpan Sign
I want to update the status in my database as soon as user sign the document. I haven't found code to get the status as soon as signer sign the document. I did register all the even using callback example code.
Triggering e-mail upon change of status of a custom object
Forum topic
OneSpan Sign
Hi, everyone, We're starting a project to integrate eSignlive into the salesforce org of a customer in my company. While checking the documentation, we've seen that this specific part is pretty useful to us: http://docs.esignlive.com/content/e_classic_application_user_s_guide/signers/receiving_es
Not able to get document after signing
Forum topic
OneSpan Sign
Hello I am not able to fetch the documents after signing a package.
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