1441 results matched your search criteria
backup account before using copy tool
Forum topic
OneSpan Sign
Hi, Before copying the layout & template, we'd like to backup the source account setting first ( or just backup the existing layout and templates)  in case something goes wrong. so what do you suggest the best way to backup the account ?   thanks,
Error when adding text tag
Forum topic
OneSpan Sign
Hi, When I add the following text tag, I receive a format error: {{esl:Signer1:textfield:size(40,15):Maxlen(3)}}
Strikeout Option in Designer
Forum topic
OneSpan Sign
Hi,We currently already have an integration with OneSpan eSign where we have implemented the designer iframe into our website.We require a feature where we can draw lines into the document, in order to "cross out" clauses that already exist in the uploaded PDFs. 
In the approval when using text anchoring, is the "page": attribute optional?
Forum topic
OneSpan Sign
Hi Haris, I would like to quickly clarify on the below approval format where I noticed that even if the page detail is not provided it works fine to realize the exact text to place the textfield using text anchor. “approvals”: [ { “role”: “signer1”, “fields”: [ { “subtype”: â€
Delete eSign users - best practices
Forum topic
OneSpan Sign
Hi,  what are the best practices when it comes to managing senders that no longer work for the business?  Do you delete them from the system? If yes, how does it affect the existing docs they were senders at? Thanks, 
Multiple signature fields showing as one
Forum topic
OneSpan Sign
Hie, I am adding fields to pdf using approval(in json format). It is working fine for every type of fields(TEXTFIELD, CHECKBOX) except I can only see a single SIGNATURE capturing field even if I've added two/three of them inside json. Am I missing something ?
Using the Designer API call on existing transactions
Forum topic
OneSpan Sign
Guys, Is it possible to use the designer on a transaction that has already been created and populated with documents?
Optional Textfield/Checkbox
Forum topic
OneSpan Sign
In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:   Before signing, Agent1 must complete two fields: 1 [Agent1.Fullname1.Textfield1] 2
API request into equivalent SDK code
Forum topic
OneSpan Sign
HI All, Can you help me to convert the below API request into equivalent SDK code to create the package(with one document file as attachment to sign off): { "name": "packagename", "status": "SENT", "roles": [ { "id": "signer1", "index": "1", "type": "SIGNER",
incompatibleApprovalsOnTheSameRole
Forum topic
OneSpan Sign
Hi, Around the 5th October it looks like we can no longer create packages containing a mix of text anchor fields and positional placement fields. The following payload used to work before Oct 5th in the OneSpan sandbox environment. {