541 results matched your search criteria
Forum topic
OneSpan Identity Verification
Looking for some more information on this. We have set this up to use with signing events and was told you must insert the name exactly how it appears the persons identification. We have found lately that sometimes you must insert the middle name/initial and sometimes not. Is th
Forum topic
OneSpan Sign
Hi all. Help with the following really appreciated.
Below code produces exception: "code":500,"name":"Unhandled Server Error". This exception occurs when uploading PDF with form inputs. Flat PDF (no form inputs) works fine.
Forum topic
OneSpan Sign
I'm looking for more information on the expiration date. Can you tell me how the date and time is stored on your end? And then what is checked when the expired callback event is sent?
I would like to set it to expire today, but I get an error message saying the date must be in the future.
Forum topic
OneSpan Sign
Hi,
We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API.
Forum topic
OneSpan Sign
Within our OneSpan build, we have chosen to use optional signatures where a document may have more than one section to sign but a customer has a choice which sections they are approving (e.g. service work order). This has been working well until an edge case appeared in testing.
Forum topic
OneSpan Sign
Hello,
I've had this issue for several weeks now and I'm not sure how to remedy it.
On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see attached.)
Forum topic
OneSpan Sign
Hello,
Users are complaining that they all receive an email when signing is completed.
Forum topic
OneSpan Sign
I need to query for packages that changed status (e.g. completed, expired, opted out, sent) within a given time frame. For example, I may want to query for all packages that expired since yesterday, regardless of when the package was created.
Forum topic
OneSpan Cloud Authentication
After installing, "Send with OneSpan" is visible via Webclient on the "Custom Actions" & elispis tab.
When clicked, "Something went wrong" displays after 15 seconds.
Forum topic
OneSpan Sign
Right now when a potential signer receives an email and clicks the link to view the document, there is no way for us to receive any notifications this has occurred.