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243 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Error while retrieving Documents Zip
Forum topic
OneSpan Sign
Hi, We are getting the below error when trying to retrieve documents zip. I have copied my code below. We are using a proxy to connect to one span sandbox url.
PDF with multiple Signature Capture Fields - some of which are optional
Forum topic
OneSpan Sign
Hi Given that a PDF can accommodate multiple Signatures where some of them may not be required , how can I format my JSON so that it does not crash? Using the sample PDF in https://developer.esignlive.com/forums/topic/simulating-rest-workflow-using-soapui/ where it is a form with a possibility of
C# : How to post more than PDF file to eSignLive (new interface)
Forum topic
OneSpan Sign
Hi eSignLive Team, I am working on an integration between eSign Live and Ebix Inc.
400 code error
Forum topic
OneSpan Sign
Hi, I get 400 error code. I have the sample code below:package RestAPI; import java.io.BufferedReader; import java.io.File; import java.io.IOException; import java.io.InputStreamReader; import java.io.OutputStream; import java.io.OutputStreamWriter; import java.io.PrintWriter; import java.net.Htt
Unexpected Error
Forum topic
OneSpan Sign
You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem.
documentExtractError
Forum topic
OneSpan Sign
Hello, I get documentExtractError when create and send package with pdf document in REST API. It started when I added "extractAnchor".  
Using Text Anchor to add 3 signatures
Forum topic
OneSpan Sign
I have a client who is using REST API to create package.
Missing fields
Forum topic
OneSpan Sign
Hello all, Thank you for the good forum, and your help here! I'm trying to integrate our systems with you, and I'm sending a JSON object trying to clone a template with 1 pdf document inside, but by some reason all the fields are not listed. First thing I've noticed is that when you create the packa
Try use php rest api to do text anchors esign, but got response of 1, signer did not receive any email
Forum topic
OneSpan Sign
Hi, New to onespan. Below is my code to do the text anchor e-sign on my pdf
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