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Cannot view Package when getting a package using the owner API Key
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OneSpan Sign
Hi,   I been trying to get status' for my packages, but i am hitting a wall. I am running the following using the owner API Key and attempting to retrieve packages that are owned by a separate sender: /api/packages/:packageId
Document getData() returns empty
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OneSpan Sign
We need to retrieve the document associated data using the SDK.
How do i Retrieve the Signing URLs?
Forum topic
OneSpan Sign
Once the Package is updated with status = "SENT", emails are sent to the corresponding applicants (signers) in the package. However, since this process is happening in front of the Lender, I would I like to provide the applicants (borrower) who are in front of the Lender to have access to the Signin
Retrieving SENT packages returns a COMPLETED package
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OneSpan Sign
Hello, I tried to make an API call to retrieve incomplete SENT packages, but the results included a COMPLETED package along with SENT packages. All COMPLETED pakcages were not returned, just one was.  Here is the call:
Retrieve a list of all layout api
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OneSpan Sign
Good day! Requirement: Need to retrieve the name of all available layout  Steps taken: we are using the GET/api/layout and providing the type as TEMPLATE 
DocumentConversionCommand failed and failed retrieving fallback
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OneSpan Sign
Hello, This was working yesterday, and now I'm getting the following error. There haven't been any code changes on our end. Using .NET SDK version 11.0.0. Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error.
Retrieving Users count via REST API
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OneSpan Sign
Hi, We would like to retrieve the count of users created over a period of time. i.e. # of users created yearly. We are using the following API and it isn't providing us the desired results ...can you please assist? https://signer-esignlive.com/api/account/senders?search=created:2016 thanks Neel
API call to retrieve package documents
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OneSpan Sign
Re API documentation I expect ALL documents associated with given Package will be returned in Zipfile from this call ->api/packages/{packageId}/documents/zip call
more than 100 subaccounts
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OneSpan Sign
/api/account/subaccounts call returns number of subaccounts. I was wondering if it returns more than 100 subaccounts or if not, what I should do in order to retrieve more than 100 subaccounts. 
How to retrieve signingUrl when signerId is email address while package creation
Forum topic
OneSpan Sign
Hi, I would like to understand how do we retrieve signingUrl when we pass signerId as an email address. I am using below snippet  eslClient.getPackageService().getSigningUrl(transactionId, userIdentifier); here I've userIdentifier is e.g.  "[email protected]"