OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Unable to insert document with an existing package
Forum topic
OneSpan Sign
Hi, I am unable to insert document with an existing package. My sandbox api key and url work fine.
disableDownloadForUncompletedPackage vs downloadButton
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OneSpan Sign
What is the difference between the following 2 download options.
Failed to download signed documents
Forum topic
OneSpan Sign
I have installed and configured the OneSpan Laserfiche workflow, and it worked for the first two transactions. After that, it failed to download the signed document back into the repository. Below is the error message from the event viewer log.
download in progress transaction not working
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OneSpan Sign
Hello. This is not working. I tried below code and get this error message. I am trying to download an in progress transaction since this cannot be done in the UI. I tried the below code but am getting the below error message.
How to remove the electronic disclosure form prior to seeing our signable PDF
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OneSpan Sign
Hi, We have tried to remove the default consent form using the following snippet eslClient.getPackageService().deleteDocument(packageId, "default-consent"); However, when we have done that the electronic disclosure form still shows with no "Accept" button and our signable PDF is not sh
when can add attachment
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OneSpan Sign
Hi, When an attachment can be added in a package via JAVA SDK? Could you share a sample code? Thanks   Wendy
Iframe cookie issues
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OneSpan Sign
Hi there, We are loading our documents in an iframe and are encountering errors with client browsers that have Third-Party Cookies disabled.
Unlock a Sender
Forum topic
OneSpan Sign
Hello, I'm looking for a way to unlock a sender through the Java SDK.
Content Transfer Encoding for /api/packages
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OneSpan Sign
I'm having trouble sending a PDF with text tags to the /api/packages endpoint. My PDF is sent as base-64 encoded, and that string is "pasted" into a document when it reaches my eSignLive account. I'd like for the string to be decoded, so that the new package contains a copy of my original PDF.
how to create a package with document visibility by rest API
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OneSpan Sign
I'd like to know how to set document visibility when create a package by using REST API? could you please share a sample code? Thanks Wendy