609 results matched your search criteria
Functionality to mass-replace specified signer in all relevant transactions
Forum topic
OneSpan Sign
Right now there's the option to update transactions to replace a signer either manually after checking transaction reports or using API https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/adding-updating-and-removing-signers
Package Expiration Dates
Forum topic
OneSpan Sign
I'm looking for more information on the expiration date. Can you tell me how the date and time is stored on your end? And then what is checked when the expired callback event is sent? I would like to set it to expire today, but I get an error message saying the date must be in the future.
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Download documents for multiple packages
Forum topic
OneSpan Sign
Team, I was exploring REST API for one of our need, where, we need to download all the documents for all packages that has been completed for a given day. I see Reports option where you can git list of completed packages for a given day.
Silanis is not sending email bounce notification
Forum topic
OneSpan Sign
Hi, I am not getting email bounce notification for wrong email signer in request. This is my post to silanis, please let me know is there anything missing in request. I have checked the email bounce check box in call back events.
Completing text boxes AND signature in one document?
Forum topic
OneSpan Sign
When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document.
Need to retirive a onespan package by packagid
Forum topic
OneSpan Sign
Hi,I want to get a package from one span by its ID using Postman. I need to call it from the postman so can you please provide me  REST API details (URL, headers, and parameters) or refer me to a related link? 
missing package details when search package.
Forum topic
OneSpan Sign
Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check?
Callback notifications when the callback server is unavailable
Forum topic
OneSpan Sign
What happens when the server that is setup to receive callbacks isn't available due to a network issue or an issue with the server itself. Are any attempts made to retry the notification.
error.eslx.inputValidation.documentPreverifyError
Forum topic
OneSpan Sign
Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message ' error.eslx.inputValidation.documentPreverifyError'.