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1108 results matched your search criteria
SSO - User Status
Forum topic
OneSpan Sign
When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have the ability to DISABLE the user, if needed?
GMT in Evidence Summary
Forum topic
OneSpan Sign
Hey guys, How do we change the GMT to borrower's time zone in Evidence Summary?
Attachment requirements
Forum topic
OneSpan Sign
Hi Is it possible to declare during the package creation instance that an extra file should be attached after signing the package documents? The package status automatically changes to COMPLETED after uploading the extra file or should I force the status to COMPLETED by API?
Rest API , match the font of label field to the other fonts in the document
Forum topic
OneSpan Sign
Hi,  Is there anyway to match the label font size with the other words . I can see the configuration to change label and form fields , how to see the font size of the other words in the document in sandbox . so that i can match the font .   Thanks in advance!
OneSpan Signing Ceremony change the Browser Page Title so it doesn't say OneSpan
Forum topic
OneSpan Sign
Is there a way to change the browser's page title during the signing session?  Ours still says OneSpan.  We have been successful at making other signing ceremony customizations as part of our integration efforts.
See All transactions
Forum topic
OneSpan Sign
I am trying to list all transactions that have been done but in my GET https://sandbox.esignlive.com/api/packages I only am getting the last transaction. It does not bring all of them. I am wondering if there is any id or role name I need to change for every transaction I post?
Execution time for PackageId packageId = eslClient.createPackage(documentPackage
Forum topic
OneSpan Sign
Hello Michael, During the processing in an application a client noticed that below statement takes few seconds (5-10) to execute: PackageId packageId = eslClient.createPackage(documentPackage); Can you please let us know how much time this should ideally take?
Signer Name over lays and hides Captured Signer Signature
Forum topic
OneSpan Sign
1. In the Capture Signature option, can the words that overlay the signature (E-Signed by John Smith) be dropped to just display the signature. Please see the attachment for reference 2.
Is it possible to test version 11.0.5 in sandbox environment
Forum topic
OneSpan Sign
Hi there, I saw the changes and new features being introduced to SDK version 11.0.5. Is it possible to get this version of SDK and test it in sandbox environment? It seems like I could not find the version 11.0.5 from the developer site.
Updating to new eSignLive
Forum topic
OneSpan Sign
Hi there, Our team is finally ready to update to the newest version of eSignLive. From what I remember, the url changes. Right now we are using the version that is in "apps.e-signlive.com" I think the new version is with the "esignlive.com" domain. Are there any guides on how to make this trans
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