OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error while confirming document
Forum topic
OneSpan Sign
Hello, I need help with an error message relatef to hornetq that we detected  in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing confirmation failed and produced this error.
API Call - verification
Forum topic
OneSpan Sign
Hi,   in our log, I found there is API call for 'verification/verificationType, what does it do? and it seems there is error(key=error.notFound.signerVerificationNotFound), what does this error mean?  
This signature is not assigned to you for signing. response
Forum topic
OneSpan Sign
Hello, I am getting the following response, and I believe that I am sending the correct data. I will copy here the request I am making request: { debugId: 1, uri: 'https://sandbox.esignlive.com/api/packages/oGGmH-MrSdWrf3hPBMirqiiCgG8=/documents/b98bb1fa64f49dc9003b230c401426c9cf86be
Report API return fields in different order
Forum topic
OneSpan Sign
I was investigating the data captured by OneSpan and made available through the REST API and also, if I can use PowerBi to display the data. I am trying to use the completion report API (https://developer.esignlive.com/guides/feature-guides/completion-report/#rest-api).
Modifying Signer First/Last Name and Email after Signing
Forum topic
OneSpan Sign
Hi, I'm looking for a way to modify a signers first or last name as well as email after they've begun signing documents. Is this at all possible?
Trying to use GET /api/sysinfo call
Forum topic
OneSpan Sign
I was trying  below API call and received web page instead of expected Payload GET /api/sysinfo HTTP Headers
Field Setting to make input required
Forum topic
OneSpan Sign
Hi there. I'm trying to make a textfield required. I see that I can do this when I'm about to send a transaction (see screenshot).
Error during downloading the attachment
Forum topic
OneSpan Sign
Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an attachment, after the signing of the contract, this attachment i
branding bar
Forum topic
OneSpan Sign
Hi, In the package.settings, I set “brandingBar" : null,”, but somehow the logo is still showing when signer start to signing? what cause the issue?
Esignature is missing in the document
Forum topic
OneSpan Sign
Hi there,   Below is my code to generate the package.  I am receiving an email with pdf document for esignature,every thing looks good except I'm not seeing any place to click and sign not sure if I am missing any thing. Please advise.