453 results matched your search criteria
Signer identified at runtime
Forum topic
OneSpan Sign
Hi, We've a scenario wherein we have 3 signers for a given document and all of them sign sequentially. Singer1 signs then signer2 and then signer3. The issue though is that signer2 is identified at runtime and known to signer1. i.e.
Text Extraction Error - due to dash [ - ] symbol in String
Forum topic
OneSpan Sign
I am trying to place a consent field inside a document based on the following text Non−Registered Savings Account I am getting the following error , due to the – in the string. error.validation.verifyDocument.documentExtractError If I use the text extraction String Registered Savings Accou
Bare Minimum fields required for new Package upload?
Forum topic
OneSpan Sign
So the documentation on the site doesn't really help with this issue. I'm in the process of creating the JSON object used for the package and was wondering if anyone knows what the bare minimum fields are that are required for creating and sending a new package up?
Signer Information is not getting assign.
Forum topic
OneSpan Sign
Hi Team, 
Pre-verify error - Can't create package with a valid PDF
Forum topic
OneSpan Sign
HelloWe have already looked into all the other discussion regarding this error and nothing really helps. We have customer uploading some PDF that are getting rejected by OneSpan that aren't corrupted, encrytped and don't have NeedAppearances  AccroForm flag.
Retrieve confirmed packageId
Forum topic
OneSpan Sign
Hi, We are currently facing issues where we did not receive the confirmation (PackageId) from eSign with didSynchronizeTransaction. So, is there a way to retrieve PackageId with a given temporaryId from iOS SDK?  
Resource Not Found error in e-sign frame
Forum topic
OneSpan Sign
We are consuming onespan esign feature. From this morning we are getting resource not found error message in the esign frame. API url: "https://sandbox.esignlive.com/api/authenticationTokens/signer/multiUse" Console log shows the below message.
ERROR: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm new to OneSpan Sign ... just switched over from DocuSign.  Trying to send a large pdf but I am unable to download it without the ERROR:  Cannot process document. Please make sure your document does not contain any embedded files.
CROSS ORIGIN
Forum topic
OneSpan Sign
Hi Team, we see this issue randomly this days in dev environment “Refused to display 'https://sandbox.esignlive.com/login?destination=https%3A%2F%2Fsandbox.esignlive.com%2Fpackages%2F86GGsVeNAeOanM84sieS2GMizWs%3D%2Fdocuments%2Ff5b71418-fc96-4826-9cd1-3089585f7a57%3F' in a frame because it set
Retain PDF Field Format
Forum topic
OneSpan Sign
We are running into an issue where we have a SSN field that we need the signer to fill out, and want validation on it. I have set the Format to the SSN setting in my PDF and it works as designed. However once we upload and send out that as a OneSpan document we are losing that functionality.