500 results matched your search criteria
There is a role with no signer error
Forum topic
OneSpan Sign
We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers. We have 3 roles: Insured, SalesAgent, BankAccountOwner.
Getting DocumentId & PackageId
Forum topic
OneSpan Sign
Hello, In the didSynchronizeTransaction protocol, we get a guid representing a signing ceremony id. My backend team need a DocumentID AND a PackageID. Is it possible to get these informations in the callbacks of the protocols? If so, which one ? Thank you
Could set Q&A authentication answer restriction on account
Forum topic
OneSpan Sign
Hi, I tried sendUI to use Q&A authentication for remote signing, I found there is no any restriction for answer. I'd like to know if anywhere in the account can set restriction for the answer? Thanks   Wendy  
Question for back office setting for in person signing
Forum topic
OneSpan Sign
I noticed that there are 2 back office setting for in person signing, our requirement is hiding the package owner when signing.
Simulating REST workflow using SOAPUI
Forum topic
OneSpan Sign
Hi, thanks Haris for your input, my next step is to simulate the workflow and working on a POC using SOAPUI ( a freeware I use to test REST services ). The workflow is straight forward: 1. Create a Package and Send the PDF . Read the Response PackageId 2.
Package without Electronic Disclosures and Signatures Consent issue
Forum topic
OneSpan Sign
Hello I created a package but removed the Electronic Disclosures and Signatures Consent. So I have a package with just one document. But when I try to sign it using the api call /packages/package_id/documents/signed_documents, I am not able to sign the document. What could the issue be here?
List of Valid Timezones
Forum topic
OneSpan Sign
Is there a table of valid timezone id's that the SDK will accept when creating a new package? We're currently trying with:   .WithTimezoneId("America/New_York"); //EST  
Get signing status using signerID
Forum topic
OneSpan Sign
In our code, we are using the change signer feature. .CanChangeSigner() Once a new signer is assigned, the eSL server generates random signer ID. How can we get the signerID using .net to get the signing status of this signer. Please note that we can't use callbacks in our environment
Trouble connecting/downloading packages
Forum topic
OneSpan Sign
I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));