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Not receiving the PassCode on the Mobile while doing SMS Authentication
Forum topic
OneSpan Sign
Hi Team, While I'm using the SMS Authentication type to authenticate a signer, the signer is not receiving the passcode SMS. Even I tried it with the package created using the sandbox environment. But, I'm not getting the passcode. Is there any ways to resolve this issue?. Thanks in advance.
PAYLOAD for Create Package API
Forum topic
OneSpan Sign
Hi Team, Can anyone provide me the sample JSON for Create Package API which include below features: 1. Reminder Schedule. 2. Review Before Completion. 3. Templates. Thanks in Advance.
Maximum length of package id
Forum topic
OneSpan Sign
Hi Is there a maximum length for the package id. Thanks Mario
DownloadDocument
Forum topic
OneSpan Sign
After a signing has been completed, I call eslClient.DownloadOriginalDocument and it correctly returns the original unsigned document. However, when I call eslClient.DownloadDocument, it returns the original unsigned document instead of returning the signed document.
Retain PDF Field Format
Forum topic
OneSpan Sign
We are running into an issue where we have a SSN field that we need the signer to fill out, and want validation on it. I have set the Format to the SSN setting in my PDF and it works as designed. However once we upload and send out that as a OneSpan document we are losing that functionality.
Enabling Review Before Completion in Create Package API
Forum topic
OneSpan Sign
Hi Team, While creating a package using REST API. What is the exact configuration that I have to do enable the review before completion feature on the particular package? Can anyone help me on this? Thanks in advance.
Password reset with REST API
Forum topic
OneSpan Sign
POST /account/senders/{senderUid}/resetpassword I'm using the above with the REST API to attempt to reset passwords for senders in an account.
Create Package and all Sub classes needed in one call.
Forum topic
OneSpan Sign
Hello, I'm trying to create a package with all of it dependencies and documents at once: if I try a payload as { "documents":[ { "approvals":[ { "id":"Signature1", "role":"Role1",
PDF Format In Chrome
Forum topic
OneSpan Sign
Hello, We are running into an issue where our signed PDF files are not being displayed correctly in Chrome and sometimes Firefox as well. Everything is normal with the PDF documents until we sign and download them through eSignLive.
Creating role with the same NAME value
Forum topic
OneSpan Sign
I have an issue where I am adding 2 signers to a package that have the same name. They have unique IDs and different email addresses.