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Package Status not correct
Forum topic
OneSpan Sign
I'm using sandbox.e-signlive.ca. On this platform I get this behaviour which in my mind is unexpected. I have created 3 packages. All 3 packages have 2 signers.
expire a package
Forum topic
OneSpan Sign
Hi Is there a REST call that can make a package expire on demand. I am aware of expiry dates field , but I need a REST call that I can make when I need to based on some business logic. Regards Mario
retrieving Sender via email adderess ( works ) vs Sender ID ( fails )
Forum topic
OneSpan Sign
After doing some 11.39 SANDBOX testing; seems retrieving Sender via Email works but retrieving Sender via Sender ID does not.
enforceCaptureSignature status of package
Forum topic
OneSpan Sign
Hello, Is there a way to get 'enforceCaptureSignature' status of package? Whether it is set to true or false. Thanks, Sushma
What is the max number of documents allowed in a Package
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK.  My question is there a maximum number of documents that we can upload/include in a single signing package?  Are there limits on the total size of these files or is th
Declining a package instantly logs you out of silanis. Why?
Forum topic
OneSpan Sign
In our software we generate a package in the background then display an IFrame to the URL created with the package from the .net SDK. Right now I have only seen this in your sandbox.
Conversion of inches to pixels for signature co-ordinates
Forum topic
OneSpan Sign
Can somebody help me finding the right way to convert co-ordinates from inches to pixels while sending it to eSignLive Java SDK to create a package?
Questions on eSL for Salesforce Lightning
Forum topic
OneSpan Sign
I have a client who is asking to confirm on the following behavior in eSL for Salesforce Lightning: 1. Salesforce Files should be able to be added to a package by selecting "Related Object Attachment".
How to relationship or link a sender with roles by API Rest
Forum topic
OneSpan Sign
API Rest allows me to create a sender in an account. I could verify this process by viewing the sender from Admin> User, but I could not assign it roles through API. Therefore, he will not be able to manage or generate a transaction because it don't has a role.. 
Receiving Error "Number of uploaded files does not match number of documents specified in package."
Forum topic
OneSpan Sign
I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package."  I have looked through the API and other posts about this error message.  I have even tried to use the exact configu