566 results matched your search criteria
Unrecognizable Error
Forum topic
OneSpan Sign
Guys, Is there something going on with the API servers? I'm getting this weird error when trying to upload documents that I know worked. ------------------------------- MessageKey: error.internal.default Error Message: Unexpected error.
Callback- Finding the signer associated with the "session_user" identifier
Forum topic
OneSpan Sign
I have looked all through the SDK and the REST API, and I can't find an answer to this. Could you please assist me? In your notifications you send us a package id, a session user id, and the event name.
Create package from base64 encoded file content
Forum topic
OneSpan Sign
I tried creating package using json body and sending file content as base64 encoded string but I get this error {"messageKey":"error.validation.sendPackage.noApprovals","message":"Cannot send package without approvals.","code":400,"name":"Validation Error"}.
Failed to communicate with the callback server.
Forum topic
OneSpan Sign
Running some test on QA now we are running on this issue. Can you share a light of what this could be?
Ability to have optional Signature Fields in PDF without having the declarative
Forum topic
OneSpan Sign
Currently in our PDFs for Lending purposes we often have predefined signature fields on the form for up to 4 parties, although in a typical application , we may not always have 4 parties.
Extra/Existing fields in OneSpan Sign
Forum topic
OneSpan Sign
We have been using the "name" field in Packages along with "description" field.  Is there another field that we could dedicate for our use? 
Integration with Pega - failed to retrieve session - unauthorized
Forum topic
OneSpan Sign
Hello, I am integrating with Pega and configured everything as per guide. But getting below error. I am passing API Key from my login as "Basic"+"XXXXXX" and using endpoint as - https://sandbox.esignlive.com/api/packages
Error when configuring document visibility
Forum topic
OneSpan Sign
Hi, I got the below error when configuring document visibility, could you please help me to understand what it means? and what could be wrong in my request?
error.validation.createProcess.missingData
Forum topic
OneSpan Sign
I'm using same code in demo and in prod, works fine for demo but not in pord. but I'm getting the following error message.
ERROR: The email is already in use for this package
Forum topic
OneSpan Sign
Guys, While trying to send a package, I got this error. "error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"