283 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
documentExtractError
Forum topic
OneSpan Sign
Hello, I get documentExtractError when create and send package with pdf document in REST API. It started when I added "extractAnchor".  
Add extract anchor to a new document on an existing package
Forum topic
OneSpan Sign
Hey there, I have a situation where I have an existing package and I'm trying to add a new document to it with text anchor fields. The part to create the document is fine, but my issue is to add an extract anchor to it. From what I've seen, the SDK offers the option to sdk.createDocuments(Str
ApplyLayouts fails to apply layout to package document
Forum topic
OneSpan Sign
Hello, I have created the following draft package:
Custom Completion Report
Forum topic
OneSpan Sign
Until recently this worked with 1000 per page but NOW I had to do 250 to get it to work correctly, why?  I tried 500 and it failed just like 1000.  Are the OneSpan service side resources to consumed or what's going on that it now fails?
[URGENT] Internal Server Error Onespan when add approval in document
Forum topic
OneSpan Sign
Today my api received a 500 from onespan api when try to add an approval to a document:Transaction ID: rgTewo--sFa0BVWLrD-hKnfjVmk=DocumentID: clrth98xx04xvtvsi8r2ejwwv
OneSpan Mobile Authenticator 3.0: Get ready for the new re-design
Forum topic
Mobile Security Suite
We think you'll like the new look New design, new icon, new OneSpan Mobile Authenticator 3.0 We’ve b
data attribute not persisting
Forum topic
OneSpan Sign
I'm trying to save some metadata in the `data` attribute of approvals, or even within a `Field`, but when I GET the package, `data` is `None`. I've had no issues saving metadata within `Documents.data`.
When trying to add document as binary data to create package I always get an error
Forum topic
OneSpan Sign
Hello, I am having some issues when trying to add a document as binary data to a package Our pdf's are in base64 data so we need to convert this data to binary data but we always get this error when we are trying to create new package(POST /api/packages):  
incompatibleApprovalsOnTheSameRole
Forum topic
OneSpan Sign
Hi, Around the 5th October it looks like we can no longer create packages containing a mix of text anchor fields and positional placement fields. The following payload used to work before Oct 5th in the OneSpan sandbox environment. {