66 results matched your search criteria
Forum topic
OneSpan Sign
Hi team,
Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not?
Thanks!
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer. "The supplied input cannot be parsed" Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue.
Please kindly advise on this issue.
Forum topic
OneSpan Sign
We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment.
But we could see that the signed document is password protected for extraction.
Forum topic
OneSpan Sign
Is there a way to retrieve a list of packages in the Trash folder using Java SDK? I understand Trashed is a property not a package status. But I need to purge all packages that are trashed.
Forum topic
OneSpan Sign
Hello,
Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened?
Forum topic
OneSpan Sign
Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal?
I know that via the Account report, you are able to capture data around when a user is created, curious if this can be extended to log each time a user log's in to the system.
Forum topic
OneSpan Sign
We are planning to extract OneSpan data via api's to drive reporting.
A) there are some advantages (simplicity) to re-extract all data, every night
B) there are also advantages to incremental extracts, i.e. net new items + changes
Forum topic
OneSpan Sign
I need to query for packages that changed status (e.g. completed, expired, opted out, sent) within a given time frame. For example, I may want to query for all packages that expired since yesterday, regardless of when the package was created.