965 results matched your search criteria
Reports for Subaccounts
Forum topic
OneSpan Sign
When using ReportService.DownloadCompletionReportAsCSV  ReportService.DownloadUsageReportAsCSV   How can I specify the subaccount and/or subaccount users that I want information returned to for reports?
delegation REST Stopped Working
Forum topic
OneSpan Sign
I have code that follows which I have used to setup delegation for various users.  All of the sudden users no longer have delegated access and using the code reports it setup delegation but it doesn't work.  We have a main account where users are created, they are assigned rights in a s
Match the signer's time zone
Forum topic
OneSpan Sign
Hey guys, Is it possible to automatically match the timestamp of an Ink-it report (evidence summary) with the signer's time zone?    
View all transactions in OneSpan Sign
Forum topic
OneSpan Sign
Is is possible (e.g. for administrator account) to view list of all transactions for all senders, aside from "Reports" page? And to examine contents of each transaction (signers, files etc.)?
Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
Duplicate Warning Messages
Forum topic
OneSpan Sign
Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!
Usage report for more than 100 packages per day for the sender
Forum topic
OneSpan Sign
I was wondering if there is any way to pull more than 100 completed packages for each sender for a given day. I have one sender that completes more than 100 packages a day and the completion report only shows up to 100 per sender, unless I am missing something.
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
What is the Passoword of the document signed by one span
Forum topic
OneSpan Sign
We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction.