OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Callback from RESTAPI in Dev
Forum topic
OneSpan Sign
Hi, is there a way to test the callback feature so that when there is a callback from ESL (example after the signing ceremony is completed), it calls my Dev running the webservice ? like http://localhost/api/eslListener/ ? Assuming: I've added the callback url as http://localhost/api/eslListener/
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Callback URL can not work as expected
Forum topic
OneSpan Sign
Hi, There is a confusion when we use the callback function, is there anyone to give some advice? The callback url is based on our application. And this path is correct when running directly in the browser, however there is no reaction after the callback event action. How could I research this issu
Creating callback event for Mobile device signature request email
Forum topic
OneSpan Sign
Here is the situation : We integrated OneSpan eSign into our Saas.
"createdDate" in callback Json payload
Forum topic
OneSpan Sign
HI two questions about "createdDate" in callback json payload -      1. Is "createdDate" a timestamp of when event occurred?     2. If "createdDate" is a timestamp of when event occurred, then will it always be populated in the callback?
Email Bounced sometimes not working
Forum topic
OneSpan Sign
Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use.  For example,  [email protected] - Callback Worked on this email
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
Failed to Communicate with Callback Server email - but working fine
Forum topic
OneSpan Sign
I am successfully getting my callback, and am then returning a 200. However with every package I complete I am still getting an email saying that the callback failed. Any idea why this would be?
Application Authentication with callback url
Forum topic
OneSpan Sign
Hi There , I want to know about any provision of sending the authentication token to the callback generation rest api call so that once the callback happens , we may get that token back with the request.
Does OneSpan keep logs of callback failures?
Forum topic
OneSpan Sign
Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?