914 results matched your search criteria
Signer email link does not open document - specified package does not exist
Forum topic
OneSpan Sign
First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only states:
Signer email with all Capital letters does not generate signing ceremony token.
Forum topic
OneSpan Sign
Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.
Update Document "Effective" Date based on LAST Signing Date of Multiple Signers?
Forum topic
OneSpan Sign
Hello, I have a document that requires signatures from multiple signers.
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Can Package Signer email/SMS # Be Changed After Creation via the API?
Forum topic
OneSpan Sign
If a package has already been created, can the email address and SMS phone # be changed via the API?
How can I unlock a signer - after too many tries to answer security question
Forum topic
OneSpan Sign
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for?
Getting the error when we sent same package id after Optout for the Signer
Forum topic
OneSpan Sign
Hi, Currently we are getting the error when we sent the same Package ID where signer Opt Out and reinitiating the Signature. Please confirm whether this will accept the request or not. Thanks, Allanki
Ability to find out signers who’s email have bounced through REST API
Forum topic
OneSpan Sign
We need a way to find out that a signer’s email is wrong (has bounced) by REST API
Will update a signer's email or mobile trigger a notfication resend or I need send the notification by notification API?
Forum topic
OneSpan Sign
as the subject. Thanks.
Does a signer only see those documents need his/her signature in one transaction
Forum topic
OneSpan Sign
Hi I am wondering if signer can see all the documents in one transaction? Even those ones don't require their signature? Using iOS mobile sdk? Thanks a lot