OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Transfer Laserfiche Connection to another Account
Forum topic
OneSpan Sign
Hi Moshiur   The customer had Laserfiche connected to the wrong account. We are establishing a new account. Do they have to do the install all over again?
SignDocuments method Failing
Forum topic
OneSpan Sign
Customer: I am doing some testing with the SignDocuments method on the EslClient.
Success Message "This packagae is complete"
Forum topic
OneSpan Sign
A success message is displayed in the iframe once the document is signed.
Is there a service available to call when user click on OPT-OUT or Accept button
Forum topic
OneSpan Sign
I would like to create my own "Accept" and "OPT-OUT" buttons with a custom message as popup to be displayed when user click on OPT-OUT or Accept button. I would like to know if there is any service available in EsignLive that I can call, when user click on OPT-OUT or Accept button. Thanks, Ram
Received email bounce event for valid email id, is there any restriction on some domains?
Forum topic
OneSpan Sign
Hi Team, Received callback event 'EMAIL_BOUNCE' for domain  'fgtb.be'. but BP is claiming that it is a valid customer email id, Are there any restrictions on some domains? is there any way to validate the email id?  
Disable Click-to-sign option in designer
Forum topic
OneSpan Sign
Is it possible to disable the " Click-to-sign" feature in designer at package level(may be)?
App Shielding REST API documentation
Forum topic
Mobile Security Suite
Hi all,
Callback security
Forum topic
OneSpan Sign
1 What kind of encryption is used for the callback by esignLive. (TLS 1.1 , TLS1.2 or SSL) 2. For the callback we are investigating the possibility of using an ipsec tunnel. Does silanis setup ipsec tunnels to its customers? b.
API key Change
Forum topic
OneSpan Sign
We have a customer who built an entire api based interface to their Appian application. They want to move that interface to a different account because the person listed as the owner is being reassigned. To do this do they just need to replace the api key in their code?
Clarification on signing statuses
Forum topic
OneSpan Sign
Can you confirm or correct my understanding of what each of these signing statuses we would receive actually mean please?