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Issue with PUT call only on Sandbox
Forum topic
OneSpan Sign
Guys,I am getting this error when trying to update the package status of a package. Is there something going on with the PUT call? I am able to do the other POST calls.url - https://sandbox.esignlive.com/api/packages/{transactionID} 
Mobile SDKs - Industry best practices
Forum topic
OneSpan Sign
Hey folks at ESL, great job with the mobile SDK, though I'd like to suggest a couple things you can do to make working with the mobile SDKs a little easier.
Retrieving transaction reports using REST API
Forum topic
OneSpan Sign
Hi Duo, Happy New year greetings to you and your family! 
Issue with fetching report via API/SDK
Forum topic
OneSpan Sign
I have a client who is calling the ReportService method of the SDK However, for a specific date, he is getting the below error: Code snippet as below: Console.WriteLine("Calling for Completed "); //between 14/3/2016 - 15/3/2016 report = eslClient.ReportService.DownloadCompletion
Is it possible to change status from OPTED_OUT to DRAFT?
Forum topic
OneSpan Sign
I've tried to do a status change on OPTED_OUT package to DRAFT (edit data, then set it to SENT). Request PUT /api/packages/PACKAGE_ID HTTP/1.1 Accept: application/json,application/zip,application/pdf,text/html; esl-api-version=10.7 Accept-Encoding: gzip, deflate Authorization
Signing ceremony is required to collect signature or ‘Click to Sign’ option.
Forum topic
OneSpan Sign
Signing ceremony is required to collect signature or ‘Click to Sign’ option from user using eSign UI. When user chooses ‘Click to Sign’ option, he or she does not need to sign in signing text pad.
Locked PDF?
Forum topic
OneSpan Sign
Our imaging team is complaining about the OneSpan documents that they are receiving: "Is there any way to disable the secure feature of Saleforce’s e-Signed documents?   
OneSpan SDK to retrieve
Forum topic
OneSpan Sign
We're trying to generate the package using template. Templates are created in sandbox.esignlive.com.
How to trigger "2 Different IP Countries in 1 hour"?
Forum topic
Intelligent Adaptive Authentication
I'm testing out the API calls against my sandbox and trying to trigger the "2 Different IP Countries in 1 hour" rule, but I seem to be missing a step. These are the steps I tried.
SMS Authentication for Signing Ceremony access
Forum topic
OneSpan Sign
We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times the SMS is not sent.
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