OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Default document on creating template
Forum topic
OneSpan Sign
HI, Every time When I create template, a default document named "Electronic Disclosures and Signatures Consent" is created. I don't want this document. Is there a way to do this? Thanks Zeeshan Hanif
UnsupportedOperationException when updating document visibility
Forum topic
OneSpan Sign
Hi team, One of our client is encountering an "java.lang.UnsupportedOperationException" error when trying to update document visibility for a package.
Email Go to Documents button
Forum topic
OneSpan Sign
Is it possible to specify the url to a custom company page which contains the iframe signing ceremony? Also, is the signer notification email message/layout to sign a document customizable? Thanks!
Documents Other Signers Cannot See
Forum topic
OneSpan Sign
I have a document package that contains two documents and three signers. One of the three signers only has an approval on one of the two documents. While I am able to limit that user's signing ability, they can still see the other document that they did not sign.
IP in Evidence Summary Document
Forum topic
OneSpan Sign
Hi, I have signed on behalf of client using Bulk Sign feature . When i retrieve evidence summary document its showing my IP in that document. Is than anyway possible to pass Client Ip since we are signing on behalf our client and get their IP in evidence summary document.
Error while signing the document
Forum topic
OneSpan Sign
Hi After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document : The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.
Document visibility in sender UI
Forum topic
OneSpan Sign
Hi, Is Document visibility available in sender UI?   thanks, Cindy  
Postman collection for retrieving documents
Forum topic
OneSpan Sign
Dear Champs, I'm looking for REST API POSTMAN collection for GET https://sandbox.esignlive.com/api/packages/{packageId}/documents/{documentId}/pdf Also advise where can we get packageId and documentId?  
can not upload the document
Forum topic
OneSpan Sign
Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
File Size for document upload
Forum topic
OneSpan Sign
Hello, We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform.