610 results matched your search criteria
Getting "Unexpected character encountered...." upon DownloadZippedDocuments
Forum topic
OneSpan Sign
Hi , Please assist with "Could not download the documents to a zip file. Exception: Unexpected character encountered while parsing value: .
Is there any issue with Event Notifications in Sandbox today?
Forum topic
OneSpan Sign
https://sandbox.e-signlive.ca/a/admin/eventnotification   Getting error for all our sandbox (Invalid JSON.) and callback URL is Empty PFA
Package is in 'Invalid state'
Forum topic
OneSpan Sign
Team, We are getting exception saying 'Bad Request(400) : package is in invalid state' while doing client.SendPackage(package). I would like to know, in what all cases we will get this error. Thanks, SK
Unauthorized Access Pops up Consistently With Valid Package ID
Forum topic
OneSpan Sign
Hi there, I am experiencing the error saying Unauthorized Access with the valid package ID "X8hRTbGl7GkXkdKoVxwJ92a6fqg=" when trying to create session token. I don't know why. Please advise. Thanks, Eddy
UpdatePackage functionality is not working
Forum topic
OneSpan Sign
Hi, I am trying to update a LinkHref of an existing package that has been sent to the client, I use the updatepackge function for the same, I did not get any error in the response, but the new value is not reflecting in the package. Can you please advise.
How can I have custom package id for package?
Forum topic
OneSpan Sign
Hi  Team,   I need to create a package with an existing unique id (custom id) while creating a package, ex for package payload {    ---------- "name": "TEST-Package",  "id":"1234dsfhsddfdfsghjgsdgs",
String length exceeds maximum 6000000 in Salesforce
Forum topic
OneSpan Sign
I'm having an issue when sending the pdf to OneSpan. This is the error from the dev console "String length exceeds maximum: 6000000" Is this because my files are too large? What's the fix?    
emailMessage content length limit
Forum topic
OneSpan Sign
Hi, Is there any limit for emailMessage content text? I have a script generating list of items and it can become quite long. In one testing case it was 4k characters long and I got the 500 Internal Server Error on package clone.
EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, we have a production case, when the client tried to confirm the signature, it got error.    In the backend log: 
Query with Create Transaction
Forum topic
OneSpan Identity Verification
Hi :) Currently trying to create transaction using returned JWT token and am getting this error message, 404 Not Found, is the end point complete? i copied it from the email.