cindy

EsepCommand failed and no fallback available.

0 votes

Hi,

we have a production case, when the client tried to confirm the signature, it got error. 

 

In the backend log: 

2020-06-04 23:50:02,568 INFO  [com.silanis.esl.rest.resource.DocumentResource] (default task-128) END: com.silanis.esl.rest.resource.DocumentResource@25be21f.confirmDocument elapsed (ms): 291
2020-06-04 23:50:02,568 SEVERE [com.silanis.esl.web.exception.mappers.ThrowableMapper] (default task-128) EsepCommand failed and no fallback available.: com.netflix.hystrix.exception.HystrixRuntimeException: EsepCommand failed and no fallback available.


In the doc engine:

decore-esl.log:2020-06-04 23:50:02.539 [2182]ERROR  : Command [SetFormFieldValue (file: /opt/esle1104618/de/cache/20200604/d310db39-aaf3-4ce6-8d57-26db53cf54ca-awsinstancenode1_10245305_1289614773_2182/7c5b6925c6aa54e312defb220af156bd1c4653e39218a5e9_d310db39-aaf3-4ce6-8d57-26db53cf54ca-awsinstancenode1_10245305_1227742247_2182.QqFA1U)] Result: 2 Message: PDFLib failed to save document. PDFLib error [This operation is not permitted.].


any idea what does it mean?

 

thanks,

Cindy

 


Reply to: EsepCommand failed and no fallback available.

0 votes

Hi Cindy,

 

Have you reported this to our support team? If I can have the ticket number, I will work with our support team with it.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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