237 results matched your search criteria
Forum topic
OneSpan Sign
Hello,
Our network admins moved our DNS servers yesterday and this morning our esign callback is failing.
Failed to communicate with the callback server.
URL: https://URL.in.question/Esign/EsignComplete.aspx
Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLE
Forum topic
OneSpan Sign
Hi,
Can we upload editable PDF for eSign? I am currently getting an error when doing so? Or is there an option to auto flatten in OneSpan?
Thanks.
Srini.
Forum topic
OneSpan Sign
Hi,
what are the best practices when it comes to managing senders that no longer work for the business?
Do you delete them from the system?
If yes, how does it affect the existing docs they were senders at?
Thanks,
Forum topic
OneSpan Sign
What is the user experience like with an iFrame on a mobile device? Is it responsive? If not, can the iframe initial load go directly to the signature placeholder? And for the user to review document, panning and pinch zooming would be required?
Thanks.
Forum topic
OneSpan Sign
Hi guys,
Literally, How the Sender cancels a pending e-signature package?
https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction
Forum topic
OneSpan Sign
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is?
The technician indicated that the packages were completed and that signers were not receiving expiring e-mails.
Forum topic
OneSpan Sign
Hi OneSpan Team - As per our requirement , we need to have a Signature block at the end of the document to capture the Fullname and DateTime when the
document was signed.
Forum topic
OneSpan Sign
I am using "OneSpan for Salesforce" and creating package through automation(button--visualforce page--OneSpan sign)
I am having 4 Text Tags(Type- Static Position) for Signer 1:
A)Text Tag 1:
eSign field name: "Signature"
B)Text Tag2&Text Tag3&Text Tag4:
eSign field name: "Initials"
The "Te
Forum topic
OneSpan Sign
Hello,
I have a template I created from the eSign dashboard. I'm trying to change the document's id through the update document PUT request.
Forum topic
OneSpan Sign
Hello Duo,
I am getting again and again the following error during sending document to esign.
{"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.