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266 results matched your search criteria
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Error When Uploading PDF to Esign Live
Forum topic
OneSpan Sign
I am working on a project where we will submit documents to ESign Live from our electronic document storage system. Whenever the primary application stores the documents electronically, it automatically protects the PDF document from modification with a password.
Make choosing a choice in radio group required
Forum topic
OneSpan Sign
Is there a way I can enforce in a microsoft word template that a user chooses one option from a Radio Group? I do not want to set a default value. 
Logging Question
Forum topic
OneSpan Sign
How do I move this logs from catalina.out to a different file? Also, are they logs generated by System.out.println? Jul 22, 2021 9:36:33 AM com.silanis.esl.sdk.internal.Support logRequest Jul 22, 2021 9:36:33 AM com.silanis.esl.sdk.internal.Support logResponse
API Call - verification
Forum topic
OneSpan Sign
Hi,   in our log, I found there is API call for 'verification/verificationType, what does it do? and it seems there is error(key=error.notFound.signerVerificationNotFound), what does this error mean?  
Online Integration with CRM - Json Serializer not working
Forum topic
OneSpan Sign
Hi, When we integrate Silanis.ESL.SDK with CRM online, we face issue with JsonConvert.DeserializeObject and JsonConvert.SerializeObject . Inside Sililanis.ESl.SDK both Serialize and deserialize is been used but both are not working.
Error while Creating a package in sandbox
Forum topic
OneSpan Sign
Error message: Could not create a new package.
Get 400 error Cannot send package without approvals when eslClient.SendPackge()
Forum topic
OneSpan Sign
Use the .NET sample code https://developer.esignlive.com/guides/feature-guides/document-extraction/ to generate eSign. The field name is [Client1.Capture1] with field type is 'Signature' in PDF file. But get error message Silanis.ESL.SDK.EslServerException: Could not send the package.
Errors uploading large PDF's from stream
Forum topic
OneSpan Sign
We keep the byte info of a PDF in our database (BLOB).
GetUpdatedPackagesWithinDateRange Error message
Forum topic
OneSpan Sign
I have this code as was suggested by OneSpan for retrieving "GetUpdatedPackagesWithinDateRange" but I am getting an error on this line. Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange(DocumentPackageStatus.SENT, new PageRequest(index, 10),
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