428 results matched your search criteria
Intermittent connection error
Forum topic
OneSpan Sign
We are getting an intermittent service connection error when generating tokens,  do you have any ideas what would cause this issue? Please refer the following Log details for the error:
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
Forum topic
OneSpan Sign
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error
Custom Completion Report
Forum topic
OneSpan Sign
Until recently this worked with 1000 per page but NOW I had to do 250 to get it to work correctly, why?  I tried 500 and it failed just like 1000.  Are the OneSpan service side resources to consumed or what's going on that it now fails?
No Role found for signer email
Forum topic
OneSpan Sign
Hi, i'm gettin this error message "OneSpanSign.Sdk.OssException: 'No Role found for signer email ", creating a package, this is the code that i'm using, thanks for the help.
Document without signature
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error when I am creating a new package with two documents. "The role must have at least one signature on the document in order to have associated fields." Package id: ysKrGN_i6ZUvO6gwRGzzqoYXGdM=  
[URGENT] Internal Server Error Onespan when add approval in document
Forum topic
OneSpan Sign
Today my api received a 500 from onespan api when try to add an approval to a document:Transaction ID: rgTewo--sFa0BVWLrD-hKnfjVmk=DocumentID: clrth98xx04xvtvsi8r2ejwwv
Could not create a signer authentication token
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on.  I am trying to use the approach of creating SignerSession with Signer Authentication Tokens as per the below blogs
Create the package only with documents and update the package adding the signers later.
Forum topic
OneSpan Sign
I am trying to create the package only with documents and I will need to update it later adding the signers, the signature tag is already created in one of the documents, that is why I am using EnableExtraction. I get an error:   
ApplyLayouts fails to apply layout to package document
Forum topic
OneSpan Sign
Hello, I have created the following draft package:
Error during downloading the attachment
Forum topic
OneSpan Sign
Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an attachment, after the signing of the contract, this attachment i