721 results matched your search criteria
Forum topic
OneSpan Sign
Hi Support,
Please help us to resolve the below error message .
Our Api link :
https://apps.esignlive.com/api/packages/R9JFa-kKlx8kYgD5W7fhjBuZa0Q=/clone
Forum topic
OneSpan Sign
Hi,
I saw the post for email Message content length limit was 1024 back in 2017, is it still true for our on-prem v11.25? if not, could you let me know the new limitation?
thanks,
Cindy
Forum topic
OneSpan Sign
Hello,
Looking for the procedure to modify the outgoing email to signers. Would like to customize that email with the clients information. I do notice you can modify the logo and colors. However not the message.
Thank you,
Forum topic
OneSpan Sign
I read the following blog post:
https://www.esignlive.com/blog/esignlive-setting-reminders
And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error messages but the reminders never get sent.
Forum topic
OneSpan Sign
Hi,
in our current version 11.25, I found for callback event i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request.
Forum topic
OneSpan Sign
I am trying to place a consent field inside a document based on the following text
Non−Registered Savings Account
I am getting the following error , due to the – in the string.
error.validation.verifyDocument.documentExtractError
If I use the text extraction String Registered Savings Accou
Forum topic
OneSpan Sign
Hi,
We are unable to remove all the documents from the package when document visibility settings are enabled.
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
Forum topic
OneSpan Sign
Hi,
we are having integrated solution with our front end using eSignLive as the back-end.
On the signing ceremony the first user after signing documents and completing his part of workflow does not get message what do do next.
Is this an expected behaviour? If not how to fix it?
Forum topic
OneSpan Sign
we are receiving below notofication.
{"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE","sessionUser":"WvkDSx1Y7TwJ","packageId":"ZDpPk7usBE9clU9SHp_PllOB6As=","message":null,"documentId":null,"createdDate":"2019-01-01T12:04:28.213Z"}
We want to get Signer Name f