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Bulk sign is failing multiple times
Forum topic
OneSpan Sign
Hi, We are facing continuous issues while doing the bulk sign process, below are the error messages it is throwing to us Error 1 : Silanis.ESL.SDK.EslServerException: Could not create a signer authentication token.
document Viewed event
Forum topic
OneSpan Sign
Hi Is there a callback event when a signer views the document to tbe signed, but does not take any further action after viewing. The signer simply closes the browser Is there a webpage that describes all the callback events. What is the "transaction Activated" event Regards Mario
Errors and Questions when using notifySigner method / email.notify template
Forum topic
OneSpan Sign
Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality: Question 1.
User is already defined for this role
Forum topic
OneSpan Sign
Hi I'm getting this error but not sure how to debug it. Is there a way to know which user it is referring to? Req: {"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www.google.ca/search?q=beaches&biw=1680&bih=905&tbm=isc
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Package Status back to Draft
Forum topic
OneSpan Sign
I just posted another question that might be related to this one: https://developer.e-signlive.com/forums/topic/change-incorrect-signer/ I am trying to change some incorrect signers, but I can't change a package once it is "SENT". Can I change a package back to "DRAFT" status?
Authentication Error
Forum topic
OneSpan Sign
I am working with authenticating Signers in the ceremony and when we try to set the signers to the default option (email) -- the package creation returns with a 400 error. This is the return error Could not send the package. Exception: The remote server returned an error: (400) Bad Request.
Allow Duplicate customer while creating package via clone API
Forum topic
OneSpan Sign
We are using Rest API for creating packages out of templates.
Pasting Text Tags in PDF document for signing - SIgnature is superimposed over Text instead of replacing it
Forum topic
OneSpan Sign
Hi,I'm using OneSpan's workflwo integration with Laserfiche to automate sending documents for signatures.
InjectedField
Forum topic
OneSpan Sign
Hi, would you be able to give me some scenarios where we use InjectedField.