875 results matched your search criteria
Logo not being placed on dashboard for notaries
Forum topic
OneSpan Sign
Guys, I know this has come up before but I cannot seem to find the topic where it did. I am sending a custom logo for use in in the layout settings, on the package object. All of my signers with the exception of the notary signers are able to see it.
Callback- Finding the signer associated with the "session_user" identifier
Forum topic
OneSpan Sign
I have looked all through the SDK and the REST API, and I can't find an answer to this. Could you please assist me? In your notifications you send us a package id, a session user id, and the event name.
In-person vs remote at signer level - Emails
Forum topic
OneSpan Sign
In our workflow, some signers may be in person and others remote on the same package.
Notary not being notified by email when sending package via REST API
Forum topic
OneSpan Sign
Guys, I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email. I've tried changing the signing order to have the index on the notary be first but that still doesn't work.
Disable email notification for an signer
Forum topic
OneSpan Sign
Hello, I want to disable the email notification to an specific signer, I already try this
Emails are not sending using role id notification
Forum topic
OneSpan Sign
Hi,  I believe "sending of email" has been turned off on the sandbox I am using. we don't want them to send because sign them in the IFrame. 
Adding senders to an account without sending invitation email
Forum topic
OneSpan Sign
Hi, I am looking for a way to add senders to our OneSpan account without sending the invitation email.
In Person vs Remote at Signer Level
Forum topic
OneSpan Sign
Seeing how to set the inPerson(Boolean) at the DocumentPackage level. Is there any way to set this attribute at the signer level? Our workflow has the possibility that some signers will be in person and others will be remote.
Download link
Forum topic
OneSpan Sign
Is there a way to generate a download link for the documents on onespan? We would like to house the link on an internal website. I am aware of the REST call to download docs..
ERROR: The email is already in use for this package
Forum topic
OneSpan Sign
Guys, While trying to send a package, I got this error. "error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"