OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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SmartNote Document Replace
Forum topic
OneSpan Sign
Guys - Since we are not sending a document up for a smart note, it's being automatically generated from the data and enote data sections, how do we go about adding one to an existing transaction that is already up in OneSpan?
Printing a document from eSignLive
Forum topic
OneSpan Sign
Hi, Let's consider a practical scenario where there could be a possibility of feeble internet connection at the customer location, In such a case, can I print a copy of the document (yet to be electronically signed) from eSignLive ?
Is it possible to change status from OPTED_OUT to DRAFT?
Forum topic
OneSpan Sign
I've tried to do a status change on OPTED_OUT package to DRAFT (edit data, then set it to SENT). Request PUT /api/packages/PACKAGE_ID HTTP/1.1 Accept: application/json,application/zip,application/pdf,text/html; esl-api-version=10.7 Accept-Encoding: gzip, deflate Authorization
SDK does not expose error mesages
Forum topic
OneSpan Sign
The following code does not return the specific error message.
Failed to communicate with the callback server.
Forum topic
OneSpan Sign
Running some test on QA now we are running on this issue. Can you share a light of what this could be?
"Incident Report" setting for Document Engine
Forum topic
OneSpan Sign
Hello, We are running an on-premise instance of your version 6.5 product.
create package failed when connect to SaaS
Forum topic
OneSpan Sign
Hi, I got the 500 (internal error) when create package from SOA to CA sandbox. same payload works in our on-prem version 11.25. any idea? here is my payload
Laserfiche Connector - Failed to connect to database
Forum topic
OneSpan Cloud Authentication
After installing, "Send with OneSpan" is visible via Webclient on the "Custom Actions" & elispis tab. When clicked, "Something went wrong" displays after 15 seconds.
New Member Introduction
Forum topic
Intelligent Adaptive Authentication
Hi everyone,I am new to this forum and excited to be here. 
Recreating SmartNote
Forum topic
OneSpan Sign
Guys, If I delete the Smart Note that is created by your system, is there a way to recreate it without having to create a whole new package?