OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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SignDocuments method Failing
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OneSpan Sign
Customer: I am doing some testing with the SignDocuments method on the EslClient.
How to update signer
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OneSpan Sign
Hi , I have to update existing signer of a package. Signer is already created now I have to add required documents for signer. how to update Signer.
FieldStyle Values and Bound Fields
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OneSpan Sign
FieldStyle has static types for BOUND_COMPANY, BOUND_NAME, and BOUND_DATE, but these values do not appear in the values returned by FieldStyle.values(). I would like to look up the FieldStyle like FieldStyle.valueOf(SOME_NAME) but the call fails for the 'BOUND' types.
REST API - Field mandatory/optional
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OneSpan Sign
Hi How can i find out from the object docs if a field is mandatory or optional. For example Firstname is mandatory for creating a signer , but the docs dont seem to indicate that it is.
How can I unlock a signer - after too many tries to answer security question
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OneSpan Sign
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for?
SDK vs API calls
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OneSpan Sign
Hi all, What would you recommend to use for a production application, Java SDK version: 11.33 or API calls. Am I asking this because checking and testing the SDK seems like sometimes it fails and it has some examples? 
E-Sign post authentication error: 401 Mixed case email
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OneSpan Sign
I am getting a 401 error when requesting an authentication token for a "SENDER" with a mixed-case email. Other places in the REST API do not require a lowercase value for email in the json. The request I made was:
403 forbidden http status , while calling api access token
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OneSpan Sign
Hi Team, While calling the prod url for getting access token through Postman https://apps.esignlive.com/apitoken/clientApp/accessToken   with client id, secret and type. I am getting 403 forbidden.  
Role_Reassign
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OneSpan Sign
Hi, This is a followup question for: https://developer.esignlive.com/forums/topic/urgent-delegation-role_reassign/ In role_reassign assume that role A reassigns to role B. I have to store the email of the role A in role B. Which field would be advisable to hold this information.
Callback security
Forum topic
OneSpan Sign
1 What kind of encryption is used for the callback by esignLive. (TLS 1.1 , TLS1.2 or SSL) 2. For the callback we are investigating the possibility of using an ipsec tunnel. Does silanis setup ipsec tunnels to its customers? b.