OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Creating a package with withExtractionType(ExtractionType.TEXT_TAGS) throws error
Forum topic
OneSpan Sign
I am getting the following exception while trying to create a Package using .withExtractionType(ExtractionType.TEXT_TAGS) for the DocumentBuilder,  Is there a way to use ExtractionType alongside createPackage?
We're sometimes receiving a 'Failed to validate token.' error
Forum topic
OneSpan Sign
We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an Unauthorized Access Failed to validate token.
New Signer Experience: Validation message is adding name of field.
Forum topic
OneSpan Sign
We are moving over to New Signer Experience. We are using Java SDK to add validation to fields like this: .withValidation(FieldValidatorBuilder.regex("^\\d{2}/\\d{4}$").required().withErrorMessage("Please enter a valid retirement date (MM/YYYY)"))
SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."
Forum topic
OneSpan Sign
I have setup a sandbox environment for v11 and tried out the SignDocuments() for a signer.
ERROR: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm new to OneSpan Sign ... just switched over from DocuSign.  Trying to send a large pdf but I am unable to download it without the ERROR:  Cannot process document. Please make sure your document does not contain any embedded files.
Regex - Validation failed
Forum topic
OneSpan Sign
Hi I am using the following regex pattern for validation \^.{0,5}$ Min len 0 , max len is 5, any character The text is optional , hence the min is 0 However I am getting a validation error when , the text area is empty.
OneSpan SDK to retrieve
Forum topic
OneSpan Sign
We're trying to generate the package using template. Templates are created in sandbox.esignlive.com.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Ability to have optional Signature Fields in PDF without having the declarative
Forum topic
OneSpan Sign
Currently in our PDFs for Lending purposes we often have predefined signature fields on the form for up to 4 parties, although in a typical application , we may not always have 4 parties.
Certificate Validation Failure
Forum topic
OneSpan Sign
Getting the below error for the url path-  https://sandbox.esignlive.com/api/packages , https://apps.esignlive.com.au/api/packages. ORA-29273: HTTP request failed ORA-06512: at "SYS.UTL_HTTP", line 1130 ORA-29024: Certificate validation failure